Empower your field technician to create assets on the job
Often, while attending to customer service calls, field technicians realize that the repair requires a part to be replaced. In the usual process, the technician is required to place an order after returning to the workplace and return to replace the part on a later date. This is frustrating for the customer and a waste of the technician’s time. With Sovereign Solutions, now field technicians can directly purchase the asset from the local market, update this purchase from their mobiles and solve the customer’s problem in a single visit. Saving everyone time, money and delivering a superior customer experience.